Computer Support Specialist - Training & Careers
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They’re amazing. From a call center on the opposite side of the world, they’re able to fix your computer using proven troubleshooting steps. Via phone or live chat, the computer support specialist manages to save the day and all of your precious information. How do they do it? And what exactly is a computer support specialist?
Help from the Help Desk
If you were a computer support specialist your job would be to help users isolate problems, find solutions, and implement troubleshooting steps or workarounds. More often than not, you can’t see the computer that needs your help. Usually, you’re sitting at a help desk in a call center in a very different part of the globe. Some companies even direct calls to the computer support specialist’s home. How’s that for convenience?
How to Become a Computer Support Specialist
The Department of Labor points out that there is no single established path for entry into this field. However, most employers will require a bachelors or associates degree in a computer or computer-related field. Because of the broad range of knowledge and skills involved, this only makes sense.
After all, you’re fixing computers from a remote location. You have to know your stuff. Communication skills are also important since users tend to call when they are frustrated, confused, or desperate.
Job Outlook for a Computer Support Specialist
If you’re thinking of getting involved in the world of tech support, now is a good time to do it. The Department of Labor predicts that growth for this particular job is going to be high owing to the surge in consumer electronics and personal computer sales. Not only are more units being sold, but each new item has more gadgets, and thus, more breakable parts.